Customer Service Advisor - German Speaking Customer Services · London ·

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

Responsibilities

• Managing customer interactions via phone, email, and live chat, offering exceptional service and resolving queries effectively in German.
• Proactively updating customers on order statuses, delays, and resolutions in a professional manner.
• Handle order edits, including changes, cancellations, and special requests, with accuracy and efficiency.
• Liaising with external courier services to resolve de...