Customer Service Advisor (Hotline)

AIA

Full time Hong Kong, Kowloon Information and Record Clerks

Posted:

February 27, 2026

Location:

Hong Kong, Kowloon, Hong Kong

Job Description

FIND YOUR 'BETTER' AT AIA
If you believe in better, we’d love to hear from you.
About the Role
Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation processResponsibilities:
Handle customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different lines of business
Report problems, potential crisis, and complaints to supervisor for service improvement
Engage with customers through proactive communication for follow-up cases
Implement empowerment guidelines
Document call activities in system
Document follow up items in log sheet or send email to AIAHK Business Partners
Work closely with AIAHK Business Partners to resolve the complaints and uncertain issues
Achieve the individual performance and the Service Hotline team pe...
                

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Job Overview

Job Type: Full time

Location: Hong Kong, Hong Kong

Posted: February 27, 2026

Deadline: April 08, 2026