Customer Service Advisor

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Customer Centric Team and become a Certified International Specialist
YOUR TASKS
Handle incoming calls and chats from customers related to booking, tracking / tracing, pre/post-ship inquiries etc. in a professional manner.
Ensure response to emails as per defined SLAs.
Support in maintaining departmental service levels.
Assist and deliver on all tasks assigned by supervisor/manager.
Liaise with Operations, Sales and other departments for quick and efficient resolution of cus...