Customer Service Advisor

We're Hiring: Customer Care Advisor (CCA)
About Fintos Venture Group Sdn Bhd
Fintos Venture Group Sdn Bhd is a growing financial services group focused on helping customers make better financial decisions through clear guidance, efficient processes, and strong customer support. We believe in professionalism, integrity, and delivering a positive customer experience at every touchpoint.
About the Role
As a Customer Care Advisor (CCA), you will be the first point of contact for customers who enquire about financial products. You will guide them from initial enquiry through to successful application submission, ensuring accurate information and friendly support throughout the journey.
Key Responsibilities
Proactively contact and engage customers across multiple financial product categories
Validate customer interest, eligibility, and needs using internal systems and tools
Respond to customer enquiries via phone, email, and chat in a professional manner
Handle cus...