Customer Service Advisor

Location: Milton Keynes or Crick

This role follows a hybrid working pattern, with 3 days per week based in either our Milton Keynes or Crick office. Candidates should live within a reasonable commuting distance of their chosen location.

Customer Service Advisor

We’re currently looking for a customer-focused Customer Service Advisor to join our team and help deliver a smooth, positive experience for our customers.

Responsibilities

• Act as a key point of contact for customers, supporting queries via phone and email
• Manage queries in line with departmental SLAs, ensuring all requests are handled within agreed timeframes
• Issue returns and requests in line with company and vendor guidelines
• Support logistics and order-related queries, ensuring everything runs smoothly
• Take ownership of queries and see them through to completion
• Work closely with other teams to find the best outco...