Customer Service Advisor

We’re Hiring: Customer Care Advisor (CCA)

Fintos Venture Group Sdn Bhd is a growing financial services group focused on helping customers make better financial decisions through clear guidance, efficient processes, and strong customer support. We believe in professionalism, integrity, and delivering a positive customer experience at every touchpoint.

About the Role

As a Customer Care Advisor (CCA) , you will be the first point of contact for customers who enquire about financial products. You will guide them from initial enquiry through to successful application submission, ensuring accurate information and friendly support throughout the journey.

Key Responsibilities

• Proactively contact and engage customers across multiple financial product categories
• Validate customer interest, eligibility, and needs using internal systems and tools
• Respond to customer enquiries via phone, email, and chat in a professi...