Customer Service Advisor

My client was founded in 1971 and was initially established for car servicing and repairs. The company has continued to grow its expertise by becoming an expert in tuning carburettors and fuel systems.  

As the Customer Service Advisor, you are responsible for answering phone calls, emails and fax enquiries from retail and trade customers. Additionally, the successful candidate will provide technical advice and assistance on products to aid customer decision making, input customer orders into the system, advise customers of delays to their order, advise on the returns procedures, advise customers on restoration service, liaise with the Marketing Department, and assist/train Sales assistants with mechanical knowledge

What we would like from the Customer Service Advisor:

• Experience working in a customer service role
• Experience providing technical advice to customers
• Great telephone/email manner
• Great communi...