Customer Service Advisor

Company: eTeam, Malaysia
Project: Travel Industry (Hotel Reservation Customer Service)
Position: Customer Service, Advisor I
Location – Cyberjaya, Selangor, Malaysia
Business Hours: Rotating shift 7am-10:30pm (8 hours working/1 hour lunch /30mins Break time) Business days: Monday – Sunday (5 workingdays/2 days off)
*Note: Businesshours may be subject to change in the future.
Job Profile Summary
We are seeking a Mandarin OR Japanese-speaking Customer Service Representative to join our Travel Account team. In this role, you will provide exceptional support to customers by handling inquiriesrelated to travel bookings, cancellations, and general travel assistance. You will communicate effectively in Mandarin/Japanese and English, ensuring a seamless customerexperience while adhering to company policies and service standards.
Job Description
Your Key Responsibilities are:
Respond to customer inquiries via phone, email, and chat in Mandarin/Japanese and English...