Customer Service Advisor -Tividale

Location: Tividale
Hours of Work: Monday to Friday, 40 hours per week
Salary: £12.21 per hour

Reporting to the Head of Customer Services and Operations Support, the role of Customer Service Advisor will be to demonstrate excellent customer service to customer queries through a range of communication tools.

You will lead and manage the customer complaints process, lead on communications designed to inform customers and provide a consistent quality of service to our customers. The Customer Service Advisor will be accountable for reporting on customer complaints and customer satisfaction performance and managing the customer experience, dealing with any customer service issues that arise.

You will be a key player in the Customer Service team working with the Operational Team, using your knowledge of the requirements for the operation of passenger carrying vehicles to Identify and resolve day to...