Customer Service Advisor

Employment Type: Permanent, Full Time
Hours of Work: Monday to Friday, 09:00–17:00
Location: Rock (office-based)

Your next chapter

Our Customer Service team in Rock is the first point of contact for guests and homeowners, helping ensure every stay runs smoothly. As a Customer Service Advisor, you’ll support customers across a range of queries, using our systems and processes to deliver efficient, friendly and solution-focused responses.

This is a computer-based role with a strong emphasis on accuracy, multi-tasking, and navigating multiple systems simultaneously. You’ll be confident handling calls, writing clear and professional emails, and working calmly through each query from start to finish. You’ll be supported by an established and knowledgeable team who value collaboration, learning and great service.

What you’ll be doing

• Answering inb...