Customer Service Advisor with Czech

Your tasks:

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.


• Follow established procedures to address customer needs promptly and professionally.


• Process warranty claims and coordinate repair services for customers.


• Provide technical troubleshooting support and guidance.


• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.


• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.


• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Our requirements:

• Knowledge of Czech at C1/C2 and English at B2 level.


• Ability to work with multiple systems...