Customer Service Advocate CIBC

Become a Customer Service Representative at CIBC and leverage your skills to support clients with unmatched service. Join the Investor Services team to make each interaction meaningful.
As part of CIBC's Investor Services Inc team, you will engage clients through various channels, ensuring their needs are addressed and met. Your interpersonal skills will shine as you assess inquiries and provide timely, thoughtful solutions. CIBC offers comprehensive training to equip you with the knowledge required for success in this role.
Key Responsibilities:
• Communicate effectively with clients to identify needs
• Deliver accurate resolutions and follow up on inquiries
• Coordinate with service teams for enhanced client experience
• Maintain proficiency in ISI and Investor’s Edge products
• Utilize multiple applications smoothly for effective service
Requirements:
• Business degree/diploma preferred
• Fluency in English and Cantonese and/or Mandarin
• Strong verb...