Customer Service Agent 1-PT-Term- Guelph

**Position Description & Qualifications**

SUMMARY/PURPOSE:
• Provides information and assistance related to Driver Examination services.
• Assesses applicants’ identity documents for validity.

KEY RESPONSIBILITIES:
• Provides excellent customer service during the delivery all Driver Examination Services.
• Providing information and assistance to applicants for all classes of licences.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Set up headsets for class M road tests, i.e., replace ear plugs, test radio volumes and ensure the radios are secure on applicant, if applicable.
• Ensuring vehicle maintenance prior to examination, if applicable.
• To safely drive the observation car while the Driver Examiner administers a cl...