Customer Service Agent

About the role.

Our Customer Care Advisor team delivers premium, high-touch support to hotel partners, guests, travel advisors, and global sales teams. This role is critical in ensuring seamless service delivery across Group Housing, Exclusive Services, and Special Programs Customer Care, providing detail-oriented, proactive support for complex bookings and operational requests.

RESPONSIBILITIES:

• Manage corporate, wholesale, and package reservations, including booking, modifications, cancellations, and reconfirmations while adhering to property-specific procedures and rate guidelines
• Provide specialized language support (German, Polish, French, Italian) and English support across Exclusive Services, Group Housing, and Special Programs Customer Care functions
• Act as an extension of property operations and global sales teams, ensuring accuracy in...