Customer Service Agent

Your next opportunity

Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrite Contact Centre at Sutherland on a Permanent Full-Time basis!

We are seeking a Customer Solution Agent to provide support for our customers in relation to orders and general inquiries. In this opportunity, you will be required to be available for an 8-hour shift Monday to Friday and Saturdays on rotation as overtime.  

Your day will involve

• Receive orders and enter them into our systems in a precise and agile manner (with training provided) 
• Understand production capabilities of the Boral plant and truck network
• Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems 
• Build professional relationships with customers and internal teams.