Customer service agent

About the role

Top Alliance is seeking an enthusiastic and dedicated Customer Service Agent - Non Voice to join our team in our Alabang, Muntinlupa City office. In this full-time role, you will be responsible for providing exceptional customer service through non-voice channels such as email, chat, and social media. You will play a crucial part in ensuring our customers receive the support they need to have a positive experience with our company.

What you'll be doing

1. Responding to customer inquiries and requests across various non-voice channels in a timely and professional manner
2. Troubleshooting customer issues and providing effective solutions
3. Maintaining accurate records and documentation of customer interactions
4. Proactively identifying opportunities to enhance the customer experience
5. Collaborating with cross-functional teams to address customer concerns
6. Adhering to company policies and procedures to ensure ...