Customer Service Agent

The Role

We are seeking a
Customer Service Agent
for a new digital product, a business dedicated to creating seamless travel experiences for sports fans worldwide. This position blends
sales, service, and hospitality
, ensuring every client interaction reflects our commitment to excellence. The ideal candidate is proactive, personable, and skilled at turning every conversation into an opportunity to enhance the customer journey.

Location:
Barranquilla, Colombia (Hybrid); will consider remote in Colombia.

Key Responsibilities:

• Deliver outstanding customer service across various channels, including live chats, inbound and outbound calls.
• Assist and guide customers with inquiries and service-related questions, providing real-time support.
• Promote and reinforce the sale of services such as transportation, activities, and additional experiences.
• Ensure a smooth customer journey by addressing needs, concerns, or is...