customer service agent

ZUELLIG PHARMA is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Duties And Responsibilities
Customer Interaction
Answer inbound calls and respond to customer questions, concerns, and requests in a professional manner.
Handle order-related inquiries, delivery status checks, product information, and account concerns.
Make outbound calls when required (e.g., follow-ups, confirmation calls, updates).
Provide clear, accurate information and resolve issues within the first contac...