Customer Service Agent

Location: Barcelona

Contract Type: Permanent / Full-time

Starting Date: New project launch 29/06/2026

We are launching an exciting new customer service project in our contact center and are looking for motivated and customer-oriented Native Dutch Speakers to join our growing team.

If you enjoy helping customers, solving problems, and working in an international environment, this opportunity is for you.

Your Responsibilities

• Provide high-quality customer support via phone, email, and tickets
• Assist customers with delivery tracking, parcel issues, returns, and general inquiries
• Ensure a professional and empathetic customer experience at all times
• Handle customer requests efficiently while respecting KPIs and quality standards
• Collaborate with internal teams to resolve complex situations
• Maintain accurate records of customer interactions

Profile We Are L...