Customer Service Agent – Bilingüe

Customer Service Agent | Ecommerce – US Market

Our client MADE Hoops
is the grassroots leader in elite youth basketball events and performance apparel in the US. With 100+ events each year, we combine top-level competition, professional coaching, and premium experiences—on and off the court.

Slam Dunk Opportunity

We're looking for a
Senior Customer Service Agent
to deliver an outstanding experience to our US customers, supporting them throughout the full purchase and post-sales cycle.

What You'll Do

• Manage customer support tickets using
  Zendesk
• Support purchase and after-sales processes with speed and clarity
• Identify opportunities to improve the customer experience
• Prepare reports and collaborate with our
  US-based team

What You Bring

• Hands-on experience with
  Shopify
  (required)
• Experience with
  Zendesk or similar ticketing tools
• Flue...