Customer Service Agent

Vertiv Bogota, D.C., Capital District, Colombia

Job Title

Customer Service Agent

Job Description

• Analyze and execute warranty requests for complete equipment and spare parts with LATAM scope.
• Oversee processing of requisitions and Sales Orders for internal purchases, creation of SOR for international purchases, and CPQ tracking for US purchases.
• Track equipment shipments to Vertiv warehouses or authorized Service Partner warehouses.
• Manage warranty accounting accounts and respond to audit requests from the finance team.

Requirements

• High school degree (minimum).
• Preferable customer service training.
• Experience handling customer experience issues and resolutions.
• Minimum 2 years of experience in Customer Service related to technology.
• At least 2 years of experience in a back‑office environment and telephone systems.
• Advanced/fl...