Customer Service Agent

Location: Remote first – can be based anywhere* Reporting to: Customer Service Manager Role type: Remote first contract role

This is a remote role, but to ensure strong alignment with our Customer team and company structure, we are actively seeking candidates located in Latin America – particularly Mexico or Colombia.

Your Role in the Pack:

The mission of the Customer Service Agent role at Wuffes is to deliver outstanding customer service and support to our customers. Agents are responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem‑solving skills. They play a crucial role in maintaining positive customer relationships and promoting the brand's values and products.

Your responsibilities:

• Resolve customer inquiries and issues via phone promptly and accurately, aiming for a high first‑contact resolution rate.
• Maintain a high lev...