Customer Service Agent - German Market (Morning Shift)

Overview

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also reducing humanity’s environmental footprint. We’re committed to a more sustainable and efficient future for transportation worldwide.

What you’ll do

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
• Aim foru00a0'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it 0is fully resolved, following the company's and client's guidelines.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
• Foster positive interactions in all communications, making sure customers feel understood and suppor...