Customer Service Agent-iGaming

Job description

An iGaming company servicing the Philippines market seeks to employ a highly motivated Customer Service Agents based in Makati. This role is responsible for ensuring all customer enquiries are responded to effectively. This role handles inbound customer queries.

Job Responsibilities

· Respond to customer queries in a timely and accurate way, via Live Chat, Phone and email

· Interact with customers to solve issues and questions about products, services, and policies.

· Always maintain a positive and friendly tone with customers.

· Perform customer KYC checks.

· Recruit potential customers by recommending promotions and bonuses and demonstrating how they benefit the customer personally.

· Establish new customer accounts and record account information customer information.

· Listen to customer queries and identify the cause of their issues to your best ability.

· Identify the appropriate response and ...