Customer Service Agent

**Location:** Jeddah, Saudi Arabia

**Workplace Type:** On-site.



**Department:** Customer Service

**Reports To:** Call Center Supervisor

**Employment Type:** Full-Time



**Position Summary**



Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,



Responsible for acting as a liaison between customers and companies.



Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.



**Key Responsibilities:**



+ Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)

+ Provide accurate information regarding products, services, and company policies.

+ Resolve customer complaints and issues effectively, ensuring a positive customer ...