Customer Service Agent

**Location:** Jeddah, Saudi Arabia
**Workplace Type:** On-site.

**Department:** Customer Service
**Reports To:** Call Center Supervisor
**Employment Type:** Full-Time

**Position Summary**

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,

Responsible for acting as a liaison between customers and companies.

Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

**Key Responsibilities:**

+ Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
+ Provide accurate information regarding products, services, and company policies.
+ Resolve customer complaints and issues effectively, ensuring a positive customer experience.
+ Document all customer interactions accurately in the system.
+ Meet or exceed pe...