Customer service agent

Inbound customer service call center agent needed for Airline company 

RESPONSIBILITIES:

• Receive calls from customers / passengers


• Deal with problems such as delays, cancellations etc


• Explain processes to customers and assisting them where necessary


• Work in a team and longer than normal hours (shift work)


• Deal with confidential information


• Communicate with customers both verbally and in writing.

REQUIREMENTS

• Grade 12


• One (1) to four (4) years’ experience in a Call Centre Environment


• Travel or relevant qualification will be an advantage


• Valid Covid-19 vaccination card


• Excellent communication in English – speak, read and write


• Solid computer literacy


• Excellent phone etiquette


• No criminal or credit record


• Able to work on weekends, ...