Customer Service Agent

We are seeking a seasoned Customer Experience & Sales Specialist to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across UK market for an ecommerce brand.
This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.
Key Responsibilities
Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on First Contact Resolution and sales conversion.
E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.
Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to ...