Customer Service Agent

Responsibilities
-Communicate with current and potential clients via telephone, email, online chat, or social media

-Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines

-Maintain a courteous and calm manner at all times to de-escalate stressful situations

-Document personal information to create, update, or adjust customer accounts

-Prepare call-related information for purposes of auditing and reporting

-Provide and respond to feedback about any aspect of the job or its duties

-Suggest products and services to clients based on their requests and needs

-Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders