Customer Service Agent

Job Description: Customer Service Agent

Contract Type: Full Time, Office-Based

Location: DID/Select HQ, Fonthill

Reporting to: Executive Relations Management Team

Main Duties & Responsibilities

 Take incoming calls and manage the customer experience by answering questions, scheduling deliveries, generating sales referrals, addressing concerns while delivering excellent customer service

 Manage inbound queries received through email, live chat, social media and

 Offer support to the different departments within the organisation when required

 Maintain accurate and up to date records for all customer databases

 Update customers on their order requests and/or connect them with the appropriate stakeho...