Customer Service Agent

Job Summary

Attend to passenger needs and requirements based on company policies and procedures within the assigned area.

Role Functions and Responsibilities

• Ensure that 1Aviation's Mission and Vision are achieved.
• Promote and ensure compliance to quality, safety, security and customer service standards based on regulatory requirements, government laws, acceptable industry standards and company policies and procedures.
• Attend pre-flight briefing conducted at least thirty (30) minutes before opening of check — in counters; Attend post flight briefing.
• Observe on-time opening and closing of counters / gates as required by the Carrier.
• Maintain cleanliness and orderliness of counters/gates at all times.
• Attend to guest's inquiries and provide assistance and solution based on company policies and procedures.
• Handle flight disruption related issues within authorized parameters and established standa...