Customer Service Agent

Position Title: Customer Service Agent

Work Arrangement: Onsite 100%

Schedule: Night Shift

Job Responsibilities:

• Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
• Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
• Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality
• Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
• Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.

Qualifications:

• Bachelor's degree or above, any major is acceptable.
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