Customer Service Agent, Popayan

Popayan.

About the role. As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails or chats. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

• Provide effortless customer experiences regardless of the chosen modality.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• From a single interface handle all interactions from multiple channels.
• Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes.
• Ensure customer satisfaction and maintain professional customer support.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Re...