Customer Service Agent, Red Coat (ZRH)

How you'll help us Keep Climbing (overview & key responsibilities)



• Vision: Serve as a key liaison with a variety of
different parties and deliver world-class service to all our customers.



• Mission: Co-coordinate a SAFE, on time aircraft turn
around process and uphold the Delta customer experience to its highest possible
standards.



As a Red Coat Customer Service Agent (CSA), you play a
vital role in ensuring our customers experience smooth and enjoyable air
travel. As part of the ground crew, you’ll work in a dynamic team environment
focused on delivering exceptional service. This role involves a wide range of
responsibilities, including ticket sales, overseeing check-in and gate
operations, handling connecting and re-routed flights, assisting with baggage
services, and managing the overall turnaround of flights. Additional duties include
monitoring the activities of business partners to ensure saf...