Customer Service Agent

About the role:
BURN is looking for an exceptional, efficient Customer Service Agent to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relationship management.  
Workdays: Monday-Sunday with scheduled off days
Shift Plan:      8hrs Shift plan as assigned by manager.
Objective :
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. 
To ensure daily Business KPIs are met without Fail. 
Address and communicate all Issues that might impact the above proactively. 
Duties and Responsibilities:

• Manage outbound and inbound phone calls.
• For Outbound – Achieving the daily calls and verification target.
• For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets, and CSAT Targets (Q.A Score)
• Ensure 100% follow-up for all...