Customer Service Agent (Sweeps + Social Casino)

About the Role

We are hiring Customer Service Agents with proven experience in iGaming — particularly Sweeps or Social Casino support . You will assist players through chat and email, resolve account and gameplay concerns, and ensure smooth, timely, and compliant support.

If you’ve worked in digital gaming support, online casino chat/email queues, or similar environments, this role offers a stable and rewarding career path.

What You’ll Do

• Respond to player inquiries via chat/email with accuracy and empathy
• Handle Sweeps‑specific account issues, disputes, and promo clarifications
• Work efficiently in high‑volume queues and fast‑paced environments
• Follow compliance, escalation, and documentation standards
• Support promotional campaigns and player engagement initiatives

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