Customer Service Agent

The functions of the SOA is to be a link between the customer and our sales team making sure the value of customer focus is always assured while working with sales and shipping teams to ensure delivery process in a time and efficient manor our clients.The agent must manage incoming orders in respect to customer agreements with respect to freight shipping and other policies.
**Responsibilities**- Build sustainable relationships and trust with customers through open and interactive communication.
- Enter customer orders (solve/get answers to ambiguities) in the ERP.
- Identify customer needs by asking relevant questions, researching the matter and hand, and coordinating with other internal departments to ensure timely resolutions.
- Manage customer's inventory and make recommendations.
- Share pertinent information with customers: Prices list update, Delivery Tracking, Credit reports, Open orders reports, RMA/RST Status.
- Lead periodic key customers meetings t...