Customer Service Agent with German - BCN based

Responsibilities

• Customer Service: Handle and manage inquiries, questions, and issues with empathy and efficiency. Interact with customers via phone, email, and chat.
• Claims Management: Process claims according to their level of severity. Coordinate with internal stakeholders to provide fast and effective solutions.
• Payment Collection: Contact customers with outstanding payments. Negotiate solutions to help recover overdue fees.
• Customer Retention: Conduct call campaigns with customers who have requested cancellation. Use sales and retention arguments to maintain customer loyalty.
• Continuous Improvement: Identify opportunities to improve processes. Propose solutions to increase efficiency and customer satisfaction.

Qualifications

• Minimum 3 years of experience in Customer Service.
• Fluent German. Spanish and/or English are a plus.
• Excellent written...