Customer Service Agent

Join our Tijuana team at Redial BPO!
Job Title: Customer Service AgentLocation: Tijuana, Baja California, MexicoJob Summary: As a Customer Service Agent at Redial BPO, you'll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction.You'll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.Key ResponsibilitiesAddress customer inquiries and resolve issues professionally.Provide accurate information about products and services.Document all customer interactions in the CRM system.Meet performance targets for quality and efficiency.Adhere to company policies and data privacy regulations.QualificationsHigh school diploma or equivalent.Prior customer service or call center experience preferred.Excellent English communication skill(s) (both verbal and written).
Strong computer skills and ability to multitask.Excellent problem-solving and int...