Customer Service Agent/Inbound

Job Responsibilities:

• Inbound calls from US customers for utility bills and bill related queries- Some outbound calls may be required
• Attention to detail and customer – first mindset
• 100% attendance & schedule adherence
• Always maintain full integrity and be fully compliant with all policies of the company.
• Participate in call quality feedback and development sessions
• Respond appropriately on every call and complete all the process requirements
• Goals and targets are required to be met and follow schedules for completing daily / weekly and monthly goals
• Interviews will be conducted in office - Eastwood City, Quezon City

Qualifications:

• International Inbound Customer Service experience in any INTERNATIONAL BPO as a CSR
• Knowledge of how to handle daily inbound calls in a call center operation.
• Strong interpersonal, written, and oral communication skills.
• Must h...