Customer Service Agents

Reporting to the Clinic Director, under the supervision of the Chief Agent, the Customer Service Agent is responsible for providing high quality personalized customer service in order to maintain the professionalism and brand image of the clinic.

MAIN TASKS AND RESPONSIBILITIES:

• Answer the phone, inform clients about the services offered, schedule and confirm appointments
• Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional
• Prepare client files, filing of files
• Complete the closing of the day
• Balance weekly transactions
• Fax all authorization requests and reports, documents to physicians, etc.
• As well as all tasks related to customer service

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