Customer Service Analyst 2

04235 Citigroup Transaction Services (M) Sdn. Bhd.

Full time Kuala Lumpur, Federal Territory of Kuala Lumpur Information and Record Clerks

Posted:

March 03, 2026

Location:

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Appropriately assess risk when business decisions are made, dem...
                

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Job Overview

Job Type: Full time

Location: Kuala Lumpur, Malaysia

Posted: March 03, 2026

Deadline: April 12, 2026