Customer Service Analyst

Customer Service Analyst

Gurugram, HR, India(Hybrid)

**Job Description**

American Express is on a journey to provide the world’s best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.

**Responsibilities**

+ To Solve for Amex Card Member's queries efficiently and provide the world’s best customer experience every day
+ Ability to Take Quick Decisions and Respond to Customer Inquiries
+ Deliver extraordinary customer care by responding to questions concerning
+ Provide Superior Customer Experience on Calls to Consumer Card Members
+ Resolve all Customer Queries and Follow Established Proce...