Customer Service Analyst

DAZN is a leading worldwide sports broadcaster (live & on-demand) that reaches millions of concurrent viewers every week across multiple platforms and devices. We care a lot about seamless user journeys and best Customer Experience globally. The CX team based in India works every day to achieve this, enabling our customers enjoy the value of our offerings through diversified products and services. At Dazn you will have the opportunity to make your mark and the power to make change happen - to make a difference for our customers. When you join DAZN you will work on high value deliverables that impact millions of lives – so gear up!

Key Responsibilities

Your role is crucial for improving customer satisfaction and loyalty by providing excellent service and resolving issues. You should be passionate about improving user journeys, contact points, processes, and documentation.

You will interact directly with customers (phone & chat) to address complai...