Customer Service Analyst

Are you passionate about delivering exceptional customer experiences and managing end-to-end order processes?
Join us as Customer Service Analyst providing services to North America, where you'll work alongside internal and external partners to resolve challenges and enhance order fulfillment and logistics operations.
In this role, you'll foster collaboration across teams, manage critical customer logistics, and drive continuous improvement initiatives to contribute to the success of our regional operations.
This role is based in Querétaro, México and offers flexible model of work.
A Taste of What You'll Be Doing
**Customer Relationship Management**: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF).
Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.
**Proces...