Customer Service Analyst

We are looking for a Customer Service Specialist to enhance player experience across our global mobile game titles. This role focuses on reviewing player support quality, improving service workflows, and ensuring that all responses—whether handled manually or through automated tools—meet our global service standards. You will collaborate closely with cross-border teams, including counterparts based in China, to maintain efficient, accurate, and player-centric support operations.

• Monitor and evaluate overall player support interactions to ensure high quality, accuracy, and consistency.
• Identify issues in response classification, language quality, tone, and accuracy, and recommend clear improvement actions.
• Work closely with China-based operations and development teams to refine support processes and communication workflows.
• Maintain and enhance support content libraries, canned responses, and internal reference ...