Customer Service Analyst with German language

02623 Citibank Europe plc

Full time Dublin, Dublin Information and Record Clerks

Posted:

March 01, 2026

Location:

Dublin, Dublin, Ireland

Job Description

The Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Client Service Officers are required to:
Ensure customer queries are answered in the most efficient way possible
Work with CSO/Branches globally to obtain answers/solutions for clients’ queries that are outside of Western Europe, based on their interaction with Citi’s global footprint
Ensure incoming enquiries into the Dublin Service Centre are dealt with in an efficient and effective manner
Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating r...
                

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Job Overview

Job Type: Full time

Location: Dublin, Ireland

Posted: March 01, 2026

Deadline: April 10, 2026