Customer Service Analyst with German language

The Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

**Client Service Officers are required to:**

+ Ensure customer queries are answered in the most efficient way possible
+ Work with CSO/Branches globally to obtain answers/solutions for clients’ queries that are outside of Western Europe, based on their interaction with Citi’s global footprint
+ Ensure incoming enquiries into the Dublin Service Centre are dealt with in an efficient and effective manner
+ Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
+ Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution t...