Customer Service Analytics & Process Improvement Specialist

YDU JC Air Cond & Ref Inc.- Dubai seeks a Customer Service Analyst to manage sales orders and analyze data to improve service quality. This position requires a Bachelor’s degree and proficiency in data visualization tools. The ideal candidate will also have strong attention to detail and analytical skills.

The role involves monitoring KPIs, resolving customer issues, and supporting decision-making through data insights. Successful candidates will be able to translate data into actionable solutions and provide recommendations for continuous improvement.