Customer Service and Admin Team Lead

Tuition Centre in Ang Mo Kio Requires Customer Service & Admin Team Lead

Job Description

• Team Leadership & Supervision
  • Lead, manage, and support a team of three (3) Customer Service & Admin Specialists in their daily responsibilities.
  • Lead regular team huddles to brief the team on updates, operational instructions, and expectations.
  • Allocate tasks, set priorities, and ensure all work is completed accurately and on time.
  • Monitor team performance, provide coaching and guidance, and ensure consistent customer service standards.
  • Act as the first point of escalation for administrative issues before involving the Head of Operations.
  • Ensure SOPs and workflows are followed, and identify opportunities for continuous improvement to increase efficiency.
• Centre Management & Frontline Experience
  • Oversee daily centre operations, ensuring the centre is neat, orga...